Building Organizational Resilience
How resilient is your organization? This paper summarizes research and current thinking on organizational resilience, with ideas and specific strategies for strengthening it.
How resilient is your organization? How is it now adapting to massive shifts such as the aging of the work force and the rapid changes in the U.S. health care system? How well would it adapt if market changes rendered its major products or services obsolete? How well would it fare if hit with a shock such as the destruction and disruption caused by Hurricane Katrina? Or by a terrorist attack?
Those are tough questions to consider. At first glance they may seem unrelated. Some sort of disaster contingency planning has been a requirement at most businesses for some time. Responding to market shifts is the job of marketing and product management. Demographic shifts and benefits changes are the responsibility of human resources. The fact that most of us wouldn't know how to answer these questions for our organizations is evidence of how this kind of thinking and planning tends to be compartmentalized and isolated.
This paper summarizes research and current thinking on organizational resilience, with ideas and specific strategies for strengthening it.
organizational_resilience.pdf (116 kb)
How resilient is your organization? How is it now adapting to massive shifts such as the aging of the work force and the rapid changes in the U.S. health care system? How well would it adapt if market changes rendered its major products or services obsolete? How well would it fare if hit with a shock such as the destruction and disruption caused by Hurricane Katrina? Or by a terrorist attack?
Those are tough questions to consider. At first glance they may seem unrelated. Some sort of disaster contingency planning has been a requirement at most businesses for some time. Responding to market shifts is the job of marketing and product management. Demographic shifts and benefits changes are the responsibility of human resources. The fact that most of us wouldn't know how to answer these questions for our organizations is evidence of how this kind of thinking and planning tends to be compartmentalized and isolated.
This paper summarizes research and current thinking on organizational resilience, with ideas and specific strategies for strengthening it.
organizational_resilience.pdf (116 kb)
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